Privacy Policy Solt99 — Member Personal Data Protection

Solt99 is an online entertainment platform serving users in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is our highest priority in every operational decision we make.

This Privacy Policy is drafted in line with sound data protection principles and aims to provide you with a clear and comprehensive overview of our data management practices. We believe transparency is the foundation of a healthy relationship between a platform and its users.

This policy applies to all information you provide to us directly, as well as data collected automatically when you use the solt99 website, mobile app, or any of our digital services. We encourage you to read this document in full and to contact our support team if anything is unclear.

We collect several categories of personal data depending on how you interact with the solt99 platform. Below is a comprehensive overview of the data we may collect:

We only collect data that is genuinely necessary for legitimate purposes and do not collect excessive or irrelevant data beyond the scope of our platform's operations.

Every piece of data we collect is used for specific and legitimate purposes. Below is a full explanation of how solt99 uses your data:

• Account Management: To create, verify, and manage your member account, including secure login processes and detection of suspicious activity.
• Transaction Processing: To process deposits, manage withdrawals, and maintain accurate financial records for every transaction in your account.
• Identity Verification (KYC): To comply with identity verification requirements aimed at preventing fraud, money laundering, and protecting underage members.
• Customer Support: To provide effective and personalised assistance whenever you reach out to our support team.
• Platform Improvements: To analyse aggregated usage patterns and help us improve the user experience, platform speed, and service quality.
• Service-Related Communications: To send you important notifications regarding your account, changes to our terms, or security information you need to be aware of.
• Responsible Gaming: To monitor gaming patterns and provide support to members who may need assistance with gambling habits.

The security of your personal data is an absolute priority at solt99. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your browser or app and the solt99 servers is encrypted using industry-standard 256-bit SSL technology — the same level of encryption used by major banking institutions.
• Secure Servers: Your data is stored in data centres protected by strict physical and digital access controls, including multi-layered firewalls and real-time intrusion detection systems.
• Two-Factor Authentication: The solt99 login system supports two-factor authentication (2FA) to add an extra layer of protection to your account.
• 24/7 Monitoring: Our security team continuously monitors systems around the clock to detect and respond to any threats or unusual activity without delay.
• Data Segregation: Sensitive data such as financial information and identity documents is stored separately from regular operational data with stricter access controls.
• Regular Audits: Our security systems undergo regular audits and penetration testing by independent third parties to identify and address any vulnerabilities.

Solt99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties in order to provide our services to you:

• Payment Service Providers: Required transaction information is shared with approved payment gateway providers to securely process your deposits and withdrawals.
• Game Providers: Basic game data is shared with our game software providers solely for the purpose of delivering a seamless gaming experience.
• Legal Authorities: Solt99 may be required to disclose data to the relevant authorities when a valid court order or legal obligation exists.
• Fraud Prevention: In limited cases, information may be shared with fraud prevention agencies or other platforms to protect the security of the digital financial ecosystem.

All third parties that receive your data from solt99 are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than what has been agreed with us.

The solt99 website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the categories of cookies we use:

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

As a solt99 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via live chat on the Solt99 platform or app. We will endeavour to process every request promptly and within a reasonable timeframe.

Solt99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: For as long as your account remains active and you continue using the solt99 platform.
• Financial Records: Retained for a minimum of 7 years after the transaction date, in line with standard financial record-keeping requirements.
• KYC Documents: Retained for the period required by applicable anti-money laundering regulations.
• Communication Logs: Customer support chat records are retained for 2 years for quality control and historical reference purposes.
• Inactive Account: Accounts that have been inactive for 12 months or more may be subject to a review process, and redundant data that is no longer needed will be securely deleted.

When data is no longer needed, we ensure it is securely deleted or anonymised using appropriate methods to prevent unauthorised recovery.

Solt99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised whenever changes are made.

For material or significant changes, solt99 will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make informed decisions about your continued use of the platform.

Your continued use of the solt99 platform after a change notice has been published will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints about how solt99 handles your personal data, our team is ready to assist you. We take every privacy inquiry seriously and are committed to providing clear and satisfactory responses.